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- A receptionist is a person in an office/administrative support position.
- The work is usually performed in a waiting area such as a lobby or front office/desk of an organization or business.
- Receptionists greet visitors, patients, or clients.
- The business duties of a receptionist may include: answering visitor inquiries about a company and its products or services, directing visitors to their destinations, sorting mail, answering incoming calls on multi-line telephones or a switchboard, setting appointments, filing, records keeping, keyboarding/data entry and performing a variety of other office tasks, such as faxing.
- Some receptionists may also perform bookkeeping or cashiering duties. Some, but not all, offices may expect the receptionist to serve coffee or tea to guests, and to keep the lobby area tidy.
- A receptionist may also assume some security guard access control functions for an organization by verifying employee identification, issuing visitor passes, and by observing and reporting any unusual or suspicious persons or activities.
- A receptionist is often the first business contact a person will meet at any organization. It is an expectation of most organizations that the receptionist maintain a calm, courteous and professional demeanor at all times regardless of the visitor's behavior.
- The job may require interaction with many different people with different types of personalities, and being expected to perform multiple tasks quickly.
- The advancement of office automation has eliminated some receptionists' jobs. For example, a telephone call could be answered by a computer.
- However, a receptionist who possesses strong office/technical skills and who is also adept in courtesy, tact and diplomacy is still considered an asset to a company's business image, and is still very much in demand in the business world.